Track your order

Enter your order number and the email address you used at checkout to see exactly where your order is.

Finding your order number

It is at the top of the confirmation email we sent when you ordered. If that email is gone, write to support@teemcw.com with the delivery postcode and roughly when you ordered, and we will find it for you.

What each status means

• Pending payment. The order exists but payment has not completed. Nothing is packed yet.
• Processing. Paid, and with our warehouse team being packed.
• On hold. We are waiting on something, usually a payment confirmation or an address detail. We will have emailed you.
• Completed. Dispatched. Your tracking number is in your inbox.
• Cancelled. The order was cancelled and any payment refunded.
• Refunded. Money has been returned to your original payment method.

How long it takes

We pack and dispatch within 1 to 3 business days. Delivery then takes a further 3 to 7 business days within the United States. Orders ship from our warehouse in Macau SAR, so allow for customs clearance at the border. Orders of $800 or more ship free. Below that, shipping is a flat $12.95 per order.

Tracking has not updated

Carriers scan a parcel at each handover, not continuously. A gap of two or three days is normal, particularly while a shipment is crossing a border. If nothing has moved for seven days, write to us and we will open a trace with the carrier.

Marked delivered but not arrived

Check with anyone else at the address and look wherever your carrier usually leaves parcels. Deliveries are occasionally scanned a few hours early. If it has not appeared within 48 hours of that scan, contact us and we will resolve it, either a replacement or a full refund.

Discreet delivery

Every parcel goes out in a plain box. There is no branding, no product imagery and nothing on the outside describing what is inside. The sender name on the label is neutral.

Changing the address

We can redirect an order while it is still Processing. Once it shows Completed it has left us and the address is fixed. Email us as soon as you spot a mistake and we will do what we can.