Last updated: August 16, 2026.
30-day return window
You may request a return within 30 calendar days after the carrier confirms delivery. The item must be unused, unworn and returned with all original packaging, tags and included accessories.
How to request a return
- Contact us first — email support@teemcw.com or use the contact form with your order number, the item name and the reason for return. Every return starts this way so we can match the parcel to your order.
- We reply within two business days with a return authorization and the exact return address for your item. Stock is dispatched from our warehouse in Kwai Chung, Hong Kong, so the return destination is confirmed per order — the Seattle address is a business and support address and does not accept returns.
- Do not ship anything back before you have that authorization and address. Unannounced parcels cannot be matched to an order and may not be refundable.
- Package the item securely and use a trackable service. Send us the tracking number so we can watch for the parcel.
Where returns are sent
Returns go back to the warehouse the order shipped from, in Hong Kong: Rm G, 16/F, Wah Fung Industrial Centre Phase 2, 33–39 Kwai Fung Crescent, Kwai Chung, Hong Kong. Email support@teemcw.com first so we can issue a return authorization — parcels sent without one cannot be matched to an order. Because the destination is outside the United States, a change-of-mind return costs more to post than a domestic return; contact us before returning if the cost matters to your decision.
Return shipping costs
For an incorrect, damaged or materially misdescribed item, TEEMCW provides the return method and pays reasonable return shipping costs. For a change-of-mind or fit preference return, the customer pays return shipping. We do not charge a restocking fee.
Refund timing
We inspect returned items within 3 business days after receipt. An approved refund is issued to the original payment method. Financial institutions typically post refunds within 5–10 business days. Original shipping is refunded only when the return is caused by our error or a defective item.
Exchanges and cancellations
We do not offer direct exchanges; return the eligible item and place a new order. Cancellation requests are accepted before fulfillment begins, but cannot be guaranteed after processing starts.