What is covered
Every watch sold by Teemcw is covered by a 24-month warranty starting on the delivery date. The warranty covers defects in materials and workmanship, including:
- Movement failure or accuracy outside the manufacturer’s stated tolerance
- Crown, pusher or clasp mechanism failure
- Moisture ingress within the stated water-resistance rating under normal use
- Hands, indices or date wheel detaching
What is not covered
- Normal wear: scratches, scuffs, strap wear, fading
- Damage from impact, misuse, or exposure beyond the stated water-resistance rating
- Batteries in quartz watches (after the first 12 months)
- Any watch opened or serviced by someone other than Teemcw or the manufacturer’s authorised service centre
Making a claim
- Email support@teemcw.com with your order number, a description of the fault, and photographs or a short video if possible.
- We reply within one business day. If the fault is covered, we send a prepaid shipping label.
- We inspect the watch within 5 business days of receiving it and either repair it, replace it with the same model, or — if neither is possible — refund you in full.
Return shipping for warranty claims is free. Repaired or replaced watches are covered for the remainder of the original warranty period.
Manufacturer warranties
Many of our watches also carry a manufacturer’s warranty, which runs alongside ours. Manufacturer warranty cards are included in the box where supplied.
Contact
Teemcw
4906 25th Ave NE #601E
Seattle, WA 98105
United States
Email: support@teemcw.com
Hours: Mon–Fri, 9:00 AM – 6:00 PM (PT)