ORDER TRACKING

Where is my order?

Enter your order number and the email address you used at checkout. No account required.

WHERE TO FIND YOUR ORDER NUMBER

It is on your order confirmation email, at the top, next to Order #. Enter the digits only.

WHEN TRACKING GOES LIVE

Orders are processed in 2–4 business days at our Kwai Chung warehouse. A FedEx tracking number appears here, and is emailed to you, once FedEx accepts the shipment. Transit to the United States is estimated at 3–8 business days.

NOTHING SHOWING YET?

If your order was placed in the last few days it may still be in processing. For anything else, email support@teemcw.com or use the contact form with your order number — we reply within two business days.

Shipping & Delivery Returns & Refunds Help Center